Frequently Asked Questions
Everything you need to know about shopping with ZIPPY.
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-5 business days. Orders over $75 qualify for free shipping, while a flat rate of $5.99 applies to all other domestic orders.
What is your return and exchange policy?
ZIPPY offers a 30-day return window for all unworn items with original tags attached. Returns are free of charge, and you can initiate the process through our online returns portal.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At ZIPPY, we are committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% sustainability by 2026.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.